A NEW E-BOOK FROM EIG FOUNDER, JAKE MILLER WATCH FULL SESSION HEREKaren, a seasoned leader in customer experience and author of the WSJ Bestseller Success From Anywhere, shares strategies and lessons from her extensive career, including her time at Salesforce and CISCO, where she led global teams and transformed customer experiences.Topics covered include:✨ Growth strategies…
“We see the world, not as it is, but as we are—or, as we are conditioned to see it.” — Stephen R. Covey In traditional data analysis, we often reduce people to demographics—age, location, job title. But this approach misses the richness of human behavior, relationships, and perspectives. A profile is not just a collection…
Innovation, research and development (R&D), and new product teams often face numerous challenges that can lead to failure. Understanding these failure modes is crucial for steering projects to success. Here are common pitfalls I see great leaders and great organizations fall into on a regular basis that, in my experience, are avoidable. Involving Too Many … Continued
“Resist Nothing” and the New Skills Generative AI Demands The idea that employers are responsible for teaching their teams new skills has long been a given. Upskilling is essential, no doubt, but the rise of generative AI is reshaping what that looks like. This new era demands a shift—not just in what we learn, but…
Imagine facing a decision with stakes so high that trusting any one source could lead to ruin—yet conflicting stories abound, and every source seems unreliable. This isn’t just a Shakespearean problem; it’s a daily reality for leaders grappling with data. Just like Prince Hamlet, who encountered a ghostly apparition claiming to be his father with…
Businesses constantly seek ways to leverage artificial intelligence (AI) to automate tasks, drive insights, and make smarter decisions. However, much of the current AI conversation revolves around text-based data—documents, emails, reports, and spreadsheets. While these inputs have fueled many successful AI applications, they represent only a fraction of the data organizations possess. To truly unlock…
I can’t believe it’s been nearly a decade in my journey in platform engineering at ExactTarget and Salesforce. It started when I became one of the first engineers on Journey Builder at ExactTarget, a product that Salesforce acquired for billions of dollars.This article will lay out the case for truly next-generation automation, which includes marketing…
Defining the “Next Web3” When we talk about something being “the next Web3,” we’re often referring to a concept that has two different implications. On one hand, Web3 is associated with a fad or speculative frenzy, where people rush into the space with the hope of cashing in on the hype, often without fully understanding … Continued
Time is an interesting beast. It allows us to either achieve great things or squander our potential. In the business world, the adage that “time is money” is often echoed, emphasizing the importance of productivity. However, when discussing productivity, we tend to focus on individual efficiency, overlooking the broader organizational aspect of time management. Business…
A Personal Obsession and a Revolution in Data Democratization Early in my career, I became obsessed with relational databases. There was something uniquely elegant about the way they transformed data into structured, accessible information. IBM’s “A Relational Model of Data for Large Shared Data Banks,” written by Edgar F. Codd in the 1970s, was a … Continued