Our own Karen Mangia, President and CSO of EIG, shares with the Powderkeg community how EIG built a team that thinks and innovates with AI: “We invited our team to collaborate on and pilot our own AI solution for orchestration and automation called Roxie AI. Every single employee at the company comes up with new…
Our own Karen Mangia, President and CSO of EIG, shares with the Powderkeg community how EIG built a team that thinks and innovates with AI: “We invited our team to collaborate on and pilot our own AI solution for orchestration and automation called Roxie AI. Every single employee at the company comes up with new…
Our very own Karen Mangia, President and CSO of EIG, weighs in on gratitude and leadership for the Powderkeg community: “See the Best in Others by Practicing Gratitude. Gratitude makes it easier to consistently see the human rather than what the human can do for you. Gratitude prompts us all as leaders to focus on…
A NEW E-BOOK FROM EIG FOUNDER, JAKE MILLER WATCH FULL SESSION HEREKaren, a seasoned leader in customer experience and author of the WSJ Bestseller Success From Anywhere, shares strategies and lessons from her extensive career, including her time at Salesforce and CISCO, where she led global teams and transformed customer experiences.Topics covered include:✨ Growth strategies…
“We see the world, not as it is, but as we are—or, as we are conditioned to see it.” — Stephen R. Covey In traditional data analysis, we often reduce people to demographics—age, location, job title. But this approach misses the richness of human behavior, relationships, and perspectives. A profile is not just a collection…
Innovation, research and development (R&D), and new product teams often face numerous challenges that can lead to failure. Understanding these failure modes is crucial for steering projects to success. Here are common pitfalls I see great leaders and great organizations fall into on a regular basis that, in my experience, are avoidable. Involving Too Many … Continued
“Resist Nothing” and the New Skills Generative AI Demands The idea that employers are responsible for teaching their teams new skills has long been a given. Upskilling is essential, no doubt, but the rise of generative AI is reshaping what that looks like. This new era demands a shift—not just in what we learn, but…
Imagine facing a decision with stakes so high that trusting any one source could lead to ruin—yet conflicting stories abound, and every source seems unreliable. This isn’t just a Shakespearean problem; it’s a daily reality for leaders grappling with data. Just like Prince Hamlet, who encountered a ghostly apparition claiming to be his father with…
Businesses constantly seek ways to leverage artificial intelligence (AI) to automate tasks, drive insights, and make smarter decisions. However, much of the current AI conversation revolves around text-based data—documents, emails, reports, and spreadsheets. While these inputs have fueled many successful AI applications, they represent only a fraction of the data organizations possess. To truly unlock…
I can’t believe it’s been nearly a decade in my journey in platform engineering at ExactTarget and Salesforce. It started when I became one of the first engineers on Journey Builder at ExactTarget, a product that Salesforce acquired for billions of dollars.This article will lay out the case for truly next-generation automation, which includes marketing…