WATCH: “Innovation from the Inside Out” – The XT Podcast

How can leaders drive real innovation, empower diverse teams, and lead with empathy in today’s ever-evolving landscape? Karen Mangia, President and Chief Strategy Officer at The Engineered Innovation Group, explored these questions on TheXTpodcast, hosted by Ashutosh Karandikar, sharing insights that every leader and CX professional should consider. Click Here to Watch Episode

Karen brings a fresh perspective on leadership, highlighting the importance of curiosity and action. Her advice, “Knowing is the enemy of discovering,” and, “Empathy is a superpower, but it only works if it leads to action,” underscores the need for leaders to remain open, flexible, and deeply committed to serving others.

Tune in to the full episode for more of Karen’s insights, from fostering a culture of innovation to transforming customer experiences. This conversation offers valuable takeaways for anyone looking to create impactful, purpose-driven work.

WATCH THE FULL PODCAST HERE